Service level
Agreement.
Guaranteed uptime with financial credits. Three tiers. Clear commitments.
Availability arithmetic
Turn a percentage into time.
Explore the arithmetic behind a hypothetical availability target over 30 days. This does not describe an offered SLA or calculate service credits.
Availability time ruler
30 days×0.10%=43.2m
Entire 30-day period
0m108m216m324m432m
Expanded view: 0–432 minutes
Uptime guarantee
Pick your guarantee.
Pro99.9%
43 minutes of allowed downtime per month. 10% service credit for breaches. Standard support response times.
Business99.95%
22 minutes of allowed downtime per month. 25% service credit for breaches. Priority support with 1-hour P1 response.
Enterprise99.99%
4 minutes of allowed downtime per month. 50% service credit for breaches. Dedicated support with 15-minute P1 response.
Need a custom SLA?
Enterprise plans support custom uptime guarantees and response time commitments.