Guaranteed uptime with financial credits. Three tiers. Clear commitments.
UPTIME GUARANTEE
43 minutes of allowed downtime per month. 10% service credit for breaches. Standard support response times.
22 minutes of allowed downtime per month. 25% service credit for breaches. Priority support with 1-hour P1 response.
4 minutes of allowed downtime per month. 50% service credit for breaches. Dedicated support with 15-minute P1 response.
Enterprise plans support custom uptime guarantees and response time commitments.